Policies

Refund, Shipping and Privacy

Thank you for shopping at Formation Lights.

If, for any reason, you are not completely satisfied with a purchase we
invite you to review our policy on refunds and returns.

Policies

You are entitled to return your order within 14 days without giving any reason for doing so. The deadline for returning an order is 14 days from the date you received the goods, or from the date a third party, other than the carrier and appointed by you, takes possession of the product delivered.

To exercise your right of cancellation, you must inform us of your decision through a clear statement. You can notify us by contacting us directly.

We will reimburse you no later than 14 days from the day we receive the returned goods. The reimbursement will be made using the same payment method as your order, without any fees applied.

To be eligible for a return, please ensure that:

  • The goods were purchased in the last 14 days.
  • The goods are in their original packaging.

The following goods cannot be returned:

  • Items on sale.
  • Goods that have been personalized or customized.

We reserve the right to refuse returns of any merchandise that does not meet these conditions in our sole discretion. Only regular-priced goods may be refunded; sale items are non-refundable. This exclusion may not apply if it is not permitted by applicable law.

You are responsible for the cost and risk of returning the goods to us. Please send the goods to the following address:
8 Housman Place, Leamington, Cambridge 3432

We cannot be held responsible for goods damaged or lost in return shipment. We recommend using an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

At Formation Lights, we strive to ensure that every product reaches you in perfect condition. If you receive a damaged product, please follow the steps below:

  1. Report the Damage: Contact us within 7 days of receiving the damaged item. Provide your order number, a description of the damage, and include photos if possible.
  2. Return Shipping: We will cover the cost of return shipping for damaged products. We will provide you with a prepaid shipping label.
  3. Replacement or Refund: Upon receiving the damaged product, we will offer a replacement or a full refund, depending on your preference and stock availability.
  4. Non-Returnable Items: Custom-made items or clearance items may not be eligible for return unless they arrive damaged.

We are committed to resolving your issue promptly and ensuring your satisfaction with our products. Please contact our customer service team for assistance.

If the goods were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

Contact Us
If you have any questions about our returns and refunds policy, please contact us.

At Formation Lights, accessible from www.formationlights.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that are collected and recorded by Formation Lights and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Formation Lights. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Privacy Policy Generator.

Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information We Collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How We Use Your Information
We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website.
  • Improve, personalize, and expand our website.
  • Understand and analyze how you use our website.
  • Develop new products, services, features, and functionality.
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
  • Send you emails.
  • Find and prevent fraud.

Log Files
Formation Lights follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons
Like any other website, Formation Lights uses 'cookies'. These cookies are used to store information, including visitors' preferences and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

For more general information on cookies, please read "What Are Cookies".

Google DoubleClick DART Cookie
Google is one of the third-party vendors on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.formationlights.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads.

Our Advertising Partners
Some of our advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has its own Privacy Policy for their policies on user data. These advertising partners include:

  • Facebook
  • Instagram
  • Shopify

Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of Formation Lights.

Third-party ad servers or ad networks use technologies like cookies, JavaScript, or web beacons in their respective advertisements and links that appear on Formation Lights, which are sent directly to users' browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Formation Lights has no access to or control over these cookies that are used by third-party advertisers.

Third-Party Privacy Policies
Formation Lights's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions on how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found on the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, you have the right to:

  • Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
  • Request that a business delete any personal data about the consumer that a business has collected.
  • Request that a business that sells a consumer's personal data not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Formation Lights does not knowingly collect any personally identifiable information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will do our best efforts to promptly remove such information from our records.

Warranty Coverage:
This 5-Year Limited Warranty covers any defects in materials or workmanship under normal use during the warranty period. If the product falls apart or breaks during normal use, Formation Lights will repair or replace it at no charge.

Warranty Period:
This warranty is valid for 5 years from the date of purchase.

What is Not Covered:
This warranty does not cover:

  • Damage resulting from improper installation, misuse, or neglect.
  • Natural wear and tear, including color fading or material degradation over time.
  • Damage caused by modifications, repairs, or alterations by anyone other than authorized service personnel.
  • Damage caused by external factors, such as accidents, extreme weather conditions, or acts of nature.

Claim Process:
To obtain warranty service, email us at ryan@formationlights.com with your proof of purchase. We will evaluate the issue and, if covered, arrange for repair or replacement.

Limitation of Liability:
This warranty is limited to the original purchaser and is non-transferable. The warranty does not cover any incidental or consequential damages.

Contact us

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